New York, NY homeowner guide
Roof & Storm Damage in New York, New York
For storm-related roof damage in New York, keep the disaster damage record separate from the building-safety report. HRO collects property information to assess impacts and possible recovery assistance. Its portal is not a substitute for emergency help or DOB guidance about rebuilding.
Prefer not to call? Send us a message
Homeowners can reach us here too about roof & storm damage in New York. For immediate danger, call 911.
Local routing and responsibility
Call 911 for immediate danger and 311 for a non-emergency safety issue. For repair or order questions, contact the DOB office serving the actual borough of the damaged property, not simply the office nearest your contractor’s business.
Repair decision and documentation
The HRO portal asks for the property address, insurance information, owner or tenant details, water or sewage measurements and photographs. It requires NYC.ID login; people unable or unwilling to use an email or social account can report by calling 212-615-8329.
Issues to assess in New York
- ✓Storm damage to roof coverings
- ✓Wind-driven opening in the building envelope
- ✓Water entering through a damaged roof
Do this right now
- ✓Report immediate safety threats through the appropriate channel
- ✓Photograph damage only from a safe location
- ✓Contact borough DOB staff and submit an HRO damage record
General safety
- ✓Never climb onto a damaged or wet roof.
- ✓Stay clear of downed power lines and report them to your utility.
- ✓Keep away from rooms under a sagging ceiling.
- ✓Watch for broken glass and exposed nails.
Confirm scope before permanent roof work
Separate immediate safety reporting from repair permitting and damage documentation. Use 911 for immediate danger and 311 for non-emergency safety issues; contact DOB for repair or order questions in the property borough. HRO requests address, insurance and occupant details, measurements and photographs, and requires NYC.ID; telephone reporting is available for those unable or unwilling to log in.
NYC: Report Damage Portal ↗Questions before agreeing to repairs
- Which borough DOB office serves this property and proposed work?
- Does your estimate separate temporary protection from permanent repairs?
- Who will submit the HRO record and preserve its supporting measurements/photos?
Homeowners in New York: reach a local provider now
USA Home Aid is a free homeowner service that puts homeowners in touch with local service providers. All contractors are independent and we do not guarantee work or license status.
Roof & Storm Damage in New York: FAQ
Does an HRO report guarantee aid?+
No. The portal supports impact assessment and connects people to assistance where it is available.
Can I report without an online account?+
Yes. HRO lists 212-615-8329 as the telephone reporting option.
Official New York resources
Sources checked 2026-10-21. These are public-agency resources, not partners or endorsements. Current alerts, service instructions and restrictions can change.
Before wet-material cleanup
Electrical safety, documentation and drying decisions →Roof & Storm Damage guide
Full roof & storm damage emergency guide →Other New York cities
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- Sewage Cleanup in New York
- Emergency Plumbing in New York
- Flood Cleanup guide
- Basement Waterproofing guide
- Biohazard & Trauma Cleanup guide
- Emergency HVAC guide
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- Emergency Electrician guide
- Tree Removal guide
- Tarping & Board-Up guide
Roof & Storm Damage in New York? Call 24/7.
1-800-XXX-XXXX